Telecoms Fraud

How can fraud happen?

Criminals can hack into business phone systems and use the lines to ring premium phonenumbers, leaving the business liable for the call charges. Attacks on unmonitored lines cancost thousands and unless prosecution and a conviction can be made, the business is leftunprotected and potentially exposed to large costs.

However, there are simple steps you can take to mitigate the risk.

Minimising the risk

Exceptional Call Reporting will report on calls on your lines, looking out for any strange calling patterns to premium rate numbers (particularly out of hours), or high levels of spend to known fraudulent destinations, for example Cuba, Somalia, Sierra Leone, Zimbabwe or Latvia.

If we detect any of these patterns we’ll notify you of the exceptional activity and as a first step, we can place an immediate block on outbound calls from the lines making these calls. Then, if we agree that fraudulent activity has indeed taken place, we’ll ask you to report the matter to the police for investigation and to obtain a crime reference number. We can offer help and support on the best way to do this

How do I remove the block from my lines and resume normal service?

Contact us to confirm that the calls are genuine. We will then remove the call bar immediately.

How much will this service cost?

Exceptional Call Reporting has automatically been applied to any new or existing analogue or ISDN lines that you have with us.

The charges will be invoiced monthly in advance at £1.00 per channel.

What happens if I do not want to pay the charge for this service?

If you choose to opt-out of the monitoring service, you will be required to sign a waiver document, which will acknowledge that you are fully liable for any fraudulent activity and will be required to settle the full amount of any invoice from us, irrespective of fraudulent activity being suspected, or having taken place.

If I’m a victim of fraud, will I have to pay anything?

Each channel is covered up to the value of £5,000 per instance. If fraudulent activity has taken place, you will be liable for only the first £250 and anything above £5,000. The remainder will be paid by Digital Telecom Limited.

If I’m a victim of fraud, will I have to pay anything?

Each channel is covered up to the value of £5,000 per instance. If fraudulent activity has taken place, you will be liable for only the first £250 and anything above £5,000. The remainder will be paid by Digital Telecom Limited.