The General Data Protection Regulation (GDPR) replaced the requirements of the Data Protection Act (DPA) 1998 in May 2018. The General Data Protection Regulation (GDPR) includes rules on giving privacy information to data subjects in Articles 12, 13 and 14. These are more detailed and specific than in the DPA and place an emphasis on making privacy notices understandable and accessible.

Privacy Notice

This Privacy Notice sets out how we may use, process and store your personal identifiable information (PII). We may get that information from you or our partners, through contracts or other legal arrangements you have with us or our partners on behalf of us, to deliver contractual/legal obligations. In other cases, we will get that information from you with your permission and consent, or we may receive your personal information from third parties who you have given consent to pass this information on to us.

Digital Telecom ltd may collect information from you because we have a legal reason (allowed by law or under contract) to collect the information, or because you have consented for us to do so for a specific purpose.

Information Provided

You may give us information about you with your consent, for example:

  • through Contractual agreements
  • by filling in a form or sending us an e-mail
  • marketing responses

This information may be personal, financial, business or related to your contractual history with us.

You may give us information for legal reasons, such as to enter into a contract with us, when you are buying goods or services from us, or when you are considering these options.

Information we collect about you

If you visit our website or member communities, we may automatically collect information about you, for example:

  • Technical information
  • IP addresses
  • Information about what type of device you use to connect to our website
  • How you interact with our website.

Information we receive from other sources

We may receive information about you if you use any of the other websites we operate, any other services we provide, or from our business partners instructed to collect information on our behalf.

We also work with third parties, including, for example, business partners, sub-contractors, credit agencies, payment companies and may receive information about you from them as part of the service we provide you, or for legal reasons.

Cookies

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information, We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to: Registered office: Digital telecom limited, Llanthony Industrial Estate, Llanthony Road, Gloucester, GL2 5HL. Registered in England (no. 2665659) VAT no. GB 576 3629 06

Why does Digital Telecom ltd collect Personal Identifiable Information (PII)?

Digital telecom Ltd collects PII for the some or all of following reasons:

  • To provide services and support to you after you have entered into a contract
  • To provide information about products or services you have shown interest in, if you are already an existing Digital telecom Ltd customer
  • To provide information to you about products or services you have purchased from us, or related products or services
  • To provide goods or services to you under contract
  • For legal reasons, for example, if you have entered into a contract with us
  • To provide information to you about our products and services if you have consented to receive it.

What legal basis does Digital Telecom Ltd have for processing PII?

Digital Telecom Ltd may process your information because:

  • We have a contract with you
  • You have given us permission to do so
  • We must provide services to you after you have purchased something from us
  • To comply with the law.

Who might Digital Telecom Ltd share PII information with?

Digital Telecom Ltd may share your personal information with third parties, either because you have consented to allow us to do so or for legal reasons. For example, we may share your personal information with:

  • Sub-contractors and third parties for the purpose of providing or continuing to provide the products and services we are contracted to
  • With third parties because you have given consent
  • Digital Telecom Ltd must comply with a legal obligation
  • To protect the rights, property, or safety of Digital Telecom Ltd, our customers or others
  • We will exchange information with other companies or organisations to prevent fraud or to reduce our credit risks

Digital Telecom Ltd may, from time to time, provide third parties with data that has been anonymised, which means that your personal information that could be used to identify you have been removed from the data.

Storage of personal data

Digital Telecom Ltd will store any information for:

as long as we are legally required to; or as long as we need it, if we are not legally required to keep it.

Digital Telecom Ltd cannot accept responsibility in relation to information that has not been securely stored and transmitted to us.

Refusal to provide Digital Telecom Ltd with personal information?

If the personal information is necessary in order to supply goods or services to you under a contract between you and Digital Telecom Ltd, then we will not be able to enter into that contract or provide the products or services without that information.

Your Rights

Digital Telecom Ltd will respect individual’s legal rights to their data. These cover;

  • You have the right to ask us not to process your personal data for external marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us sales@digital-telecom.co.uk or 01452 382382
  • The right to access – GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with GDPR. Any access request will be processed free of charge, within one month of request. However, we can charge a reasonable fee when a request is deemed to be manifestly unfounded or excessive, particularly if it is repetitive or if it is a further request for additional copies of information previously supplied. In the case of complex or numerous requests, the response time may be extended to two months and an explanation will be provided.
  • If the information Digital Telecom Ltd holds about you is inaccurate or not complete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data.

Links to Other Websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

We advise you to check back frequently to see any updates or changes.

This notice was last updated in May 2018.

Contacting Us

Digital Telecom Ltd, located, is the company responsible for collection, use and disclosure of your personal information under this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at sales@digital-telecom.co.uk

Because email communications are not always secure, please do not include other sensitive information in your emails to us.